How
can I check the status of my purchase?
Once purchase has been completed you will receive
an email link to www.virtuallythere.com where you
can check the status of your itinerary.
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Can
I make changes to the tickets I have purchased?
To avoid penalty fees we
suggest you confirm your travel plans prior to the
purchase of your tickets and protect your investment
with travel insurance. Travel Guard helps protect
your vacation investment! To review insurance options for your Domestic
US or international itinerary, please call
1-888-668-2300. Changes may be restricted and carry
a penalty dependant on the fare rules. To enquire
and effect a change please contact the airline or
1-888-668-2300.
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The wrong name is
printed on the tickets that I bought. What do I
do?
Please check the names carefully on prior
to completing reservation .
Airlines prohibit changing names on tickets
therefore accuracy is a must. If this has
occurred, contact
us to discuss your options.
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What type
of delivery service do you use?
Electronic passenger receipts may be printed from www.virtuallythere.com
which will be linked to your confirmation email
along with details of how to access your itinerary
and passenger receipt. If your reservation
requires a paper ticket you will be contact by a
representative during regular business hours to
advise that shipping your tickets will be necessary.
Paper tickets will be delivered to your credit card
billing address via UPS or FedEx at an
additional cost. Please allow two business
days for processing and delivery of paper
tickets.
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I won't be
home to accept delivery of my tickets. What do I
do?
For security purposes, paper ticket purchases through
US1Travel.com. are sent to the credit card
billing address only. This is the address
verified by your bank and the only authorized
delivery address. You must allow 2 business days
for processing and delivery. Either someone must
be available to sign for the tickets when they
arrive at that address, or you must complete a
signature waiver form to authorize an
un-receipted delivery of your tickets. Otherwise,
tickets may not be delivered prior to departure.
If you can not be home to accept delivery..
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