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1. How
can I be sure that my credit card information is
secure?
We have the utmost respect
for your privacy and security. We never disclose any
information in our fully encrypted database account
to anyone without your consent. Once you enter the
reservations system to book a reservation, you are
automatically taken into a secure booking engine
that guarantees a safe and smooth transaction. We
are very confident about the Internet security
provided by Netscape's Secure Sockets Layer protocol
(SSL). The security features built into Netscape
Navigator, Internet Explorer, and AOL 3.0 and 4.0,
protect your Internet communications with: server
authentication, privacy using encryption, and data
integrity.
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2.
Who can I contact for help with the system?
You can make changes to a
reservation through our Customer Service . Also, if
you need to talk to someone concerning a reservation
or just need help, you can call 1-888-668-2300.
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3.
Is there a fee to use this reservations service?
NO, this is a free
service.
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4.
How do I reserve my hotel room?
The reservation process we
have established is very simple. After you have
entered the dates you would like to stay, you will
need to click the "Display only available
hotels" button in order to see what hotels are
available on your dates and their rates. You may
either click the "Book Now" button to
begin the reservation process or review hotel
descriptions by clicking "Hotel
Information". After selecting your desired
hotel you will be taken to a "Secure
Reservation Request" form. There you will need
to review the "Reservation Information"
and fill in the blanks on the "Customer
Information" section. 3. The last part of the
"Customer Information" section will ask
you to enter your credit card information or choose
to call or fax in the information. By paying with a
credit card over our SECURE form, your reservation
is booked immediately. If you choose to call or fax
the information, the reservation will not be
confirmed until we have received the credit card
numbers.
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5.
Which credit cards are accepted?
Visa, MasterCard, American
Express, Diners Club and Discover.
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6.
What about the special discounts?
The participating
properties we serve offer the quoted rates to our
customers. These rates offer substantial savings but
are subject to availability, and may carry certain
requirements as to the dates for which they may
apply. Rates do not include taxes and may vary due
to seasonal changes or special events.
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